Terms and Conditions

Complaints handling procedure

Complaints handling procedure

10. DMC operates a 'Complaints handling procedure (CHP)'  in compliance with RICS rules of conduct.

10.1 The Dispute Mediation Consultancy LLP has a two stage complaint handling procedure process as follows:

  • Any client complaint will be considered by a Member of the partnership;
  • If any complaint can not be resolved, the complaint will be referred to an independent third party with authority to award redress.

10.2 An RICS approved list of redress providers can be found at www.rics.org/newregulation

10.3 Any complaint will be acknowledged in a timely manner and a full response or update will be given within 28 days.

Dispute Mediation

Mediation is a practical yet sophisticated process designed to address the real issues and obstacles behind conflict in reaching a commercially viable solution.

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